Terms of service
Last Updated: June 2026
Welcome to Called & Marked Co. By accessing our website and placing an order, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.
Throughout these Terms, "we," "our," and "us" refer to Called & Marked Co.
1. Acceptance of Terms
By visiting our website, purchasing products, submitting personalization information, or otherwise using our services, you agree to these Terms of Service.
If you do not agree with any portion of these Terms, please do not use our website or services.
2. Personalized Products
Called & Marked Co. specializes in personalized keepsake products.
Customers are responsible for providing accurate:
- Names
- Name meanings
- Personalized phrases
- Bible verses
- Uploaded photographs
- Shipping information
We are not responsible for errors resulting from information submitted incorrectly by the customer.
Please review all personalization details carefully before placing your order.
3. Digital Mockup Approval
All personalized products include a digital proof for approval.
Mockup Timeline
Digital proofs are typically delivered within:
24–72 business hours
Approval Process
Customers may:
✔ Approve the design
✔ Request changes
One complimentary revision round is included with each order.
If approval or revision requests are not received within 24 hours after proof delivery, the order may automatically proceed to production to avoid delays.
4. Production & Shipping
All products are made to order.
Typical production times range from:
2–5 business days
Shipping times vary by destination and carrier.
Production and shipping estimates are not guaranteed and may be affected by:
- Holidays
- Weather
- Carrier delays
- High order volume
- Other circumstances outside our control
5. Returns, Exchanges & Cancellations
Because our products are personalized specifically for each customer, we generally do not accept returns, exchanges, or cancellations for:
- Change of mind
- Buyer’s remorse
- Incorrect personalization details provided by the customer
- Incorrect product selection
- Color preference differences
Please review all order information carefully before submitting your purchase.
6. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within:
7 days of delivery
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Packaging photos when applicable
We will review the issue and work toward an appropriate resolution.
7. Color Variations
Actual printed colors may vary slightly from what appears on your screen.
Variations may occur due to:
- Monitor settings
- Mobile device displays
- Lighting conditions
- Printing processes
Minor color differences are normal and do not constitute defects.
8. Uploaded Images & Content
By uploading photographs or personalization content, you confirm that:
- You own the rights to the content submitted; or
- You have permission to use the content submitted.
You grant Called & Marked Co. permission to use the submitted materials solely for the purpose of creating and fulfilling your personalized order.
We do not claim ownership of your photos or personal content.
9. Intellectual Property
All website content, designs, graphics, branding, logos, product layouts, and original artwork created by Called & Marked Co. are protected by intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
10. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Upload malicious software or harmful content
- Misrepresent your identity
- Violate any applicable laws or regulations
We reserve the right to refuse service or terminate access for violations of these Terms.
11. Limitation of Liability
To the fullest extent permitted by law, Called & Marked Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of the website
- Product delays
- Shipping delays
- Third-party carrier issues
- Customer-provided personalization errors
Our maximum liability shall not exceed the purchase price of the product in question.
12. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy for information regarding how your personal information is collected, used, and protected.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective immediately upon posting to the website.
Continued use of the website constitutes acceptance of any revised Terms.
14. Contact Information
If you have questions regarding these Terms of Service, please contact us:
Called & Marked Co.
We typically respond within 24 business hours.