Returns & Exchanges

Because each keepsake is custom-made and personalized specifically for your family, we generally do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong item
• Incorrect personalization details provided by the customer
• Color preference changes
• Buyer’s remorse

Please carefully review all personalization information before submitting your order.

Damaged, Defective, or Incorrect Orders

We want you to love your keepsake.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photos of the packaging if applicable

Once reviewed, we will work quickly to provide an appropriate resolution.

Lost Packages

If your package appears lost or tracking information has stopped updating for an extended period, please contact us.

We'll gladly assist in investigating the shipment and determining the best resolution.